PRIVACY POLICY

At JAKAR GAMES, we are committed to protecting your privacy and processing personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable data protection laws.

This Privacy Policy explains how we collect, use, store, protect, and share personal data obtained through our website, contact forms, email correspondence, business inquiries, and other communications.

1. Data Controller

The controller of your personal data is:

JAKAR Sp. z o.o.
ul. Węglowa 11
44-245 Żory
Poland
Email: sales@jakargames.com
Website: jakargames.com

2. Scope of This Policy

This Privacy Policy applies to personal data collected through:

• our website,
• contact forms,
• email and telephone communication,
• inquiries regarding products, quotations, catalogues, price lists, cooperation, service, and distribution,
• cookies and similar technologies used on the website.

3. What Personal Data We May Collect

Depending on how you interact with us, we may collect the following categories of personal data:

• first name and last name,
• company name,
• email address,
• phone number,
• country and business location,
• job title or business role,
• content of your message or inquiry,
• information relating to orders, offers, service requests, and cooperation,
• IP address,
• browser type and version,
• operating system,
• device information,
• website usage data,
• cookie identifiers and analytics data.

Providing personal data is generally voluntary, but in some cases it may be necessary for us to respond to your inquiry, prepare an offer, or perform a contract.

4. How We Collect Your Data

We collect your data when:

• you fill in a contact form on our website,
• you send us an email,
• you contact us by phone, WhatsApp, or other communication channels,
• you request a quote, catalogue, price list, or product details,
• you submit a service or support inquiry,
• you browse our website,
• you accept cookies or interact with cookie-enabled features.

5. Purposes of Processing and Legal Bases

We process your personal data only where we have a lawful basis to do so under Article 6 GDPR.

a) Responding to inquiries and contact requests

We process your data to answer your messages, provide product information, prepare offers, and communicate with you.

Legal basis:

• Article 6(1)(b) GDPR – processing necessary to take steps at your request prior to entering into a contract
• Article 6(1)(f) GDPR – our legitimate interest in handling communication and business inquiries

b) Performing contracts and providing services

We process data necessary to conclude and perform contracts, deliver products, provide after-sales support, and manage service-related matters.

Legal basis:

• Article 6(1)(b) GDPR – performance of a contract

c) Marketing and business communication

We may use your contact details to send information about our products, offers, new machines, services, or cooperation opportunities, where permitted by applicable law.

Legal basis:

• Article 6(1)(a) GDPR – your consent, where required
• Article 6(1)(f) GDPR – our legitimate interest in direct marketing to business contacts, where lawful

d) Website analytics, functionality, and security

We use technical data, cookies, and similar technologies to ensure website functionality, improve user experience, analyze website traffic, and secure the website.

Legal basis:

• Article 6(1)(a) GDPR – consent, for non-essential cookies
• Article 6(1)(f) GDPR – legitimate interest in website security and technical operation

e) Compliance with legal obligations

We may process personal data where necessary to comply with tax, accounting, legal, regulatory, or other statutory obligations.

Legal basis:

• Article 6(1)(c) GDPR – compliance with a legal obligation

6. Legitimate Interests

Where processing is based on our legitimate interests under Article 6(1)(f) GDPR, those interests may include:

• responding to inquiries efficiently,
• maintaining business relationships,
• marketing our products and services,
• improving our website and communication,
• preventing fraud and misuse,
• ensuring IT and website security,
• defending or pursuing legal claims.

7. Recipients of Personal Data

We do not sell your personal data.

Your data may be shared, where necessary, with trusted third parties such as:

• website hosting providers,
• IT support and software providers,
• email and communication service providers,
• analytics and marketing service providers,
• legal, tax, accounting, and administrative advisors,
• logistics and courier partners,
• public authorities, courts, or regulators where required by law.

All such recipients are required to process personal data only to the extent necessary and under appropriate confidentiality and security measures.

8. International Data Transfers

As a rule, we process data within the European Economic Area (EEA). If personal data is transferred outside the EEA, we will ensure that appropriate safeguards are in place, including:

• an adequacy decision by the European Commission,
• Standard Contractual Clauses (SCCs),
• or other lawful transfer mechanisms under GDPR.

9. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including:

• for the duration of communication and business relations,
• for the period necessary to prepare and perform contracts,
• for the period required under accounting and tax laws,
• for the period necessary to establish, exercise, or defend legal claims,
• until consent is withdrawn, where processing is based on consent,
• until a valid objection is raised, where processing is based on legitimate interest and no overriding grounds exist.

If no longer needed, data will be deleted or anonymized.

10. Your Rights Under GDPR

Subject to applicable law, you have the following rights:

• the right to access your personal data,
• the right to rectify inaccurate or incomplete data,
• the right to erase your data (“right to be forgotten”),
• the right to restrict processing,
• the right to data portability,
• the right to object to processing based on legitimate interest,
• the right to withdraw consent at any time, where processing is based on consent,
• the right to lodge a complaint with a competent supervisory authority.

To exercise your rights, please contact us at: sales@jakargames.com

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

11. Right to Object to Direct Marketing

Where we process your personal data for direct marketing purposes, you have the right to object at any time. If you object, we will stop processing your personal data for that purpose unless we have another lawful basis to continue.

12. Automated Decision-Making

We do not use your personal data for decisions based solely on automated processing, including profiling, that produce legal effects concerning you or similarly significantly affect you.

13. Data Security

We implement appropriate technical and organizational measures to protect personal data against:

• unauthorized access,
• unlawful processing,
• accidental loss,
• destruction,
• damage,
• alteration,
• or disclosure.

These measures include, where appropriate, access controls, software protection, secure hosting environments, and internal procedures limiting access to personal data.

14. Third-Party Links

Our website may contain links to external websites or services operated by third parties. We are not responsible for the privacy practices or content of such third-party websites. We encourage users to review their privacy policies separately.

COOKIES POLICY

15. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help the website function properly, improve user experience, analyze traffic, remember preferences, and support marketing activities.

16. Types of Cookies We May Use

a) Strictly necessary cookies

These cookies are essential for the proper functioning of the website and cannot be switched off in our systems. They are usually set only in response to actions made by you, such as setting privacy preferences, filling in forms, or maintaining security.

Legal basis: Article 6(1)(f) GDPR – legitimate interest in ensuring website functionality and security.

b) Functional cookies

These cookies allow the website to remember choices you make and provide enhanced functionality and personalization.

Legal basis: Article 6(1)(a) GDPR – your consent, where required.

c) Analytics cookies

These cookies help us understand how visitors use the website, measure traffic, and improve website performance.

Legal basis: Article 6(1)(a) GDPR – your consent.

d) Marketing cookies

These cookies may be used to track visitors across websites and display relevant advertisements or measure campaign effectiveness.

Legal basis: Article 6(1)(a) GDPR – your consent.

17. Cookie Consent

When required by law, non-essential cookies will only be used after you have given your consent through the cookie banner or consent management tool on our website.

You may:

• accept all cookies,
• reject non-essential cookies,
• customize your cookie preferences,
• withdraw or modify your consent at any time.

18. Managing Cookies

You can also control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

Browser settings typically allow you to:

• view stored cookies,
• delete cookies,
• block all cookies,
• block only third-party cookies,
• clear cookies when closing the browser.

19. Third-Party Cookies

If we use third-party services such as analytics, embedded content, maps, videos, or advertising tools, those providers may place cookies on your device. The use of such cookies is subject to the privacy and cookie policies of the relevant third parties.

CONTACT FORM PRIVACY CLAUSE

20. Contact Form Information Clause

When you contact us through the website contact form, we process the data you provide in order to respond to your inquiry and continue communication related to your request.

The personal data submitted via the contact form may include:

• your name,
• company name,
• email address,
• phone number,
• country,
• and the content of your message.

Purpose of processing: responding to your inquiry, preparing an offer, handling product, sales, service, or cooperation communication.

Legal basis:

• Article 6(1)(b) GDPR – taking steps prior to entering into a contract
• Article 6(1)(f) GDPR – our legitimate interest in handling communication and inquiries

Providing data is voluntary, but necessary for us to respond effectively.

Data submitted via the contact form may be shared with IT, hosting, and email service providers only to the extent necessary for communication and website operation.

You have the rights described in this Privacy Policy, including the right to access, rectify, erase, restrict processing, object, and lodge a complaint with a supervisory authority.

For all privacy-related matters, please contact: sales@jakargames.com